Creating memories,
one block at a time.
With an average block tenure of 14.7 years, we understand the importance of trust and reliability since 1970.
Why choose us?
Communication
Seamless information flow. We empower Directors with insights for confident decision-making.
Transparency
Trust is our foundation. Every action is documented with Full access for Directors.
Planning
Ten-year vision but annual precision. Maintaining value, reducing costs & eliminating surprises.
Financials
We optimise your property’s fiscal health for long-term prosperity through our Proactive financial management
What we do？
Through our innovative 5-pillar methodology, we drive continuous excellence, ensuring that every aspect of our approach is optimized to not just meet but exceed expectations.
Service Charge Optimisation
Transparent budget preparation (at a Total & Unit level) powered by predictive maintenance eliminates surprises and reduces costs while improving quality. Moreover we conduct:
- annual financial audits
- renegotiate contracts with suppliers
- leverage bulk purchasing
These actions typically reduce the service charge cost between 20-35% when taking over the management of a new block.
Predictive Maintenance
Over the past 5 years, we’ve developed a proprietary 10-year Capex plan, a truly unique innovation within the industry. If commissioned independently, it would command a five-figure investment.
This allows us to implement a strategic scheduled maintenance program, leveraging site inspections and contractor insights to proactively identify issues before they escalate—preventing financial strain on leaseholders for unexpected repair costs.
By applying our cutting-edge approach, we’ve reduced emergency repair expenses by up to 40% across comparable London properties.
Comprehensive Leasehold Compliance
In 2023, fines for non-compliance with building regulations in England exceeded £30 million, solely for health and safety violations.
At Wilson Hawkins, we implement rigorous compliance protocols, covering everything from fire safety inspections to Section 20 consultation management, all overseen by a dedicated compliance officer.
This proactive approach ensures full regulatory adherence, protecting Directors and Freeholders from potential legal disputes and costly penalties.
Resident Engagement and Issue Resolution
We establish a single-point contact system with guaranteed response times for resident queries.
Our structured engagement plan includes quarterly update reports, community meetings, and digital tracking of issue resolution.
Transparency is central to our approach. Each year, we provide Directors with a comprehensive report summarising all issues addressed, featuring both a high-level dashboard and a detailed breakdown for full clarity.
Digital Leaseholder and Director Portal
A secure online portal gives leaseholders and directors real-time access to:
- financial reports
- service charge breakdowns
- maintenance schedules
- block documents and much more.
This eliminates uncertainty and fosters trust and transparency by ensuring full visibility into spending and ongoing matters.
Looking to change block management companies? Go with Wilson Hawkins.
We are managing more than 3,000 units across more than 150 blocks.Â